As a relationship-driven organization, The Washington Service’s success stems from three core principles: know your clients, be responsive, and adapt to your clients
As a relationship-driven organization, The Washington Service’s success stems from three core principles:
Know Your Clients: We have a deep understanding of the institutional investor landscape and appreciate the different needs of diverse organizations, from algorithmic traders to research driven deep value funds. Our ability to deliver valuable solutions stems from our knowledge of the challenges our clients face.
Be Responsive: Strong relationships are built through responsiveness. Our knowledgeable employees demonstrate how the theme of responsiveness permeates our firm, as they answer the phone ready to immediately address requests and promptly respond to electronic inquiries. A large part of our business has originated from responding to client inquiries or concerns that would fall through the cracks at other organizations.
Adapt to Clients: One size does not fit all. We listen to our clients and create custom solutions that address their specific needs. Even our standard services are constantly updated to reflect client input. Our high customer retention is due to recognizing our clients’ businesses are dynamic and evolving our solutions to meet their changing needs.